Last updated: 22 August 2026
This policy explains how to cancel an order or service with Bitstream Media (David Fabri, ABN 30 217 394 498). It works together with our Refunds & Returns Policy, and nothing here limits your rights under the Australian Consumer Law — cancelling under this policy is separate from any refund you may be entitled to under the ACL.
Physical product orders
You can cancel an order for a physical product any time before it’s dispatched — just email [email protected] as soon as possible with your order number. Once an order has shipped it can’t be cancelled; you can instead use the change-of-mind or faulty-item options in our Refunds & Returns Policy.
Web design, development and other custom services
Because this work is custom:
- You can cancel before work commences and we’ll refund anything paid, less any costs reasonably incurred to that point.
- Once work has commenced, a deposit and fees for work already performed are generally non-refundable. If you cancel partway through, we’ll account for the stage reached and invoice or credit accordingly.
- If you’re cancelling because the service hasn’t met a consumer guarantee, your ACL rights apply and take precedence over the above.
Other subscriptions and as-a-Service offerings
This covers subscriptions other than GiftGambit Pro, which is dealt with below. Subscription and hosted services can be cancelled with 30 days’ notice before the next billing date, unless your service agreement says otherwise. Cancelling stops future billing. A pre-paid period isn’t automatically refunded unless the ACL requires it (for example, a major service failure).
GiftGambit
Pro
- Cancel it yourself, at any time, in My Account → Billing. You
don’t have to email us, give notice, or explain why, and there is no cancellation fee. - Cancelling stops the next payment. Pro keeps running until the end of the period you’ve already paid
for, then the account goes back to Free. - Nothing is deleted when Pro ends. Your lists, circles, claims, events and gift history stay
exactly as they are. The free limits simply apply again to adding new things. - A pre-paid period isn’t automatically refunded — see our
Refunds & Returns Policy, which also lists the
cases where we’ll refund you anyway.
Gift registries
A registry is a one-off purchase for one event, so there is nothing to cancel. You can unpublish a registry at
any time, which takes the public page down.
Deleting your account
You can delete your GiftGambit account yourself, immediately, in My Account → Delete
account. Deleting cancels any live subscription as part of the same step — you will not keep being
charged for an account you no longer have. If we can’t cancel the subscription at that moment we
don’t delete anything, and we tell you so rather than leaving you paying for nothing.
What deletion removes and what necessarily stays behind is set out in our
Privacy Policy.
Special cases
- Custom or special orders can’t be cancelled once production or build has started.
- Discounted or promotional services can’t be cancelled once work has commenced.
- Event-based or time-critical services may have specific cancellation cut-offs, which we’ll set out in your booking or agreement.
In each case, your non-excludable ACL rights still apply if something goes wrong with what we supply.
If we need to cancel
Occasionally we may need to cancel an order — for example, a pricing or stock error, suspected fraud, or because we can’t supply what was ordered. If that happens, we’ll contact you and provide a full refund of anything you’ve paid for the cancelled item.
Contact
Bitstream Media — [email protected]