Last updated: 8 June 2026
At Bitstream Media (David Fabri, ABN 30 217 394 498) we stand behind everything we make and do — our macOS software, our web design and development work, and any physical products we supply. This policy explains your options if something isn’t right, and how those options work alongside your rights under Australian law.
Your rights under the Australian Consumer Law
Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL). Those rights cannot be excluded.
For products (including our software and any physical goods):
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For services (including web design, software development and consulting):
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
The remedies set out below are offered in addition to these rights, not instead of them.
Software (SpectraMap, SpectraBridge and other one-time licences)
Our software is supplied as a digital download or licence. If the software is faulty, doesn’t do what we said it would, or otherwise fails to meet a consumer guarantee, contact us and we’ll make it right — by fixing the issue, reissuing a working licence, or providing a refund where the ACL requires one.
Because software is delivered digitally and can’t be “returned” once downloaded, we don’t offer change-of-mind refunds simply because you’ve decided you no longer want it. Where practical we offer trials or demos so you can confirm a tool suits your setup before purchasing. This does not affect your ACL rights if the software is faulty or not as described.
Web design, development and consulting services
Custom work is, by its nature, built specifically for you, so we handle it as follows:
- Before work begins, you can cancel and receive a refund of any amounts paid, less any costs we’ve already reasonably incurred.
- Once work is underway, deposits and fees for work already performed are generally non-refundable, but we will always work with you to resolve concerns about the result.
- If a service fails to meet a consumer guarantee under the ACL (for example, it isn’t carried out with due care and skill, or isn’t fit for a purpose you told us about), you’re entitled to the remedies described in the ACL section above — we’ll rectify a non-major problem within a reasonable time, and for a major failure you can cancel and receive a refund for the unused portion.
Subscriptions and as-a-Service offerings
Where we supply a subscription or hosted service, the consumer guarantees apply for the period you’ve paid for. Cancelling a subscription stops future billing (see the Cancellation Policy) but doesn’t automatically refund a pre-paid period unless the ACL requires it — for example, where there’s been a major failure of the service.
Physical products
For physical products we offer, in addition to your ACL rights:
- 30-day change of mind. If you change your mind within 30 days of receiving an item, email us at [email protected] with your order number for return instructions. The item must be unused and in “like new” condition with all original packaging and accessories. You’re responsible for return shipping, and we’ll refund the purchase price once we receive and inspect the item.
- Faulty, damaged or incorrect items. If a product arrives damaged, is faulty, or isn’t what you ordered, we cover return shipping and will repair, replace or refund it in line with the ACL. For visible delivery damage, note it on signing where possible and email photos to [email protected] on the day of delivery, quoting your order number.
How to request a refund or return
Email [email protected] with your order number and a short description of the issue. We aim to respond within 2 business days. Approved refunds are issued to your original payment method. Prices on our site include GST, and refunds include the GST component.
Contact
Bitstream Media — [email protected]