Last updated: 8 June 2026
Bitstream Media (David Fabri, ABN 30 217 394 498) (“we”, “us”, “our”) respects your privacy. This policy explains how we handle your personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
Depending on how you interact with us, we may collect:
- Contact and identity details — name, email, phone, business name.
- Order and transaction details — what you purchased and related correspondence. Card payments are processed by our payment provider (Square); we don’t store full card numbers.
- Project information — content, access credentials and materials you provide for web or software work.
- Site usage data — IP address, device and browser information, and analytics about how you use the Site, collected via cookies and similar technologies (see our Cookie Policy).
How we collect it
We collect personal information directly from you (when you contact us, place an order, or engage us for a project), and automatically through the Site and analytics tools. Occasionally we may receive information from third parties such as our payment or analytics providers.
Why we use it
We use personal information to:
- provide and support our products and services, and process orders and payments;
- communicate with you about your orders, projects and enquiries;
- improve our Site, products and services;
- send you marketing communications where you’ve agreed to receive them (you can opt out at any time — see below); and
- meet our legal and regulatory obligations.
Disclosure
We disclose personal information only as needed to run our business — for example to service providers who help us operate (payment processing, hosting, analytics, email), and where required or authorised by law. We don’t sell your personal information.
Overseas disclosure
Some of our service providers may store or process information outside Australia (for example in the United States or other countries where those providers operate). Where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.
Marketing and the Spam Act
We only send marketing emails where you’ve consented, and every marketing message includes an unsubscribe option. You can opt out at any time by using that link or by contacting us.
Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. No system is completely secure, but we work to keep your information safe and to respond promptly if an issue arises.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you by emailing [email protected]. We’ll respond within a reasonable time.
If you have a privacy complaint, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Changes
We may update this policy from time to time. The current version is always on this page, with the “Last updated” date revised accordingly.
Contact
Bitstream Media — [email protected]
Suite 58, Shop 13 Level 3, 200 Gilchrist Dr, Campbelltown NSW 2560