Using live chat with our team

When our team is available you’ll see a chat bubble in the bottom corner of the website. It’s the fastest way to ask a quick question.

Starting a chat

1. Click the chat bubble in the corner of any page.
2. Type your message — no sign-in required to get started.
3. Send. An agent will reply in the same window.

If no one’s online

Outside our hours the bubble lets you leave a message instead. Anything that needs us to look at your account is better raised as a support ticket, so it’s tracked and nothing gets missed. If a chat needs deeper investigation, we may turn it into a ticket so we can follow up properly.