How to write a great support request

The more context you give us, the faster we can help — often in a single reply. Here’s what’s most useful to include.

Include these details

• What you were trying to do — the goal, not just the error.
• What happened instead — the exact message or behaviour.
• Where it happened — the page URL or the product and screen.
• Your order or licence — the order number or product name.
• A screenshot — a picture of the screen often saves a lot of back-and-forth.

For technical issues

If you’re reporting a problem with one of our plugins, let us know your WordPress version and whether the issue happens with other plugins deactivated. Steps to reproduce the problem reliably are gold — they let us fix it quickly.