Welcome to Bitstream Media support

Welcome! This knowledge base is the quickest way to get answers about your Bitstream Media account, your products and your billing. Most questions are answered right here — no waiting required.

Three ways to get help

• Search this knowledge base — use the search bar at the top of any article. It looks across every guide as you type.
• Live chat — when our team is online, the chat bubble appears in the bottom corner of the site for an instant reply.
• Open a support ticket — for anything account-specific, raise a ticket from My Account and we’ll follow it up by email.

Tips for a fast resolution

1. Check the knowledge base first — your answer is often one search away.
2. Include your order number or the product name when you contact us.
3. Describe what you expected to happen and what happened instead.

You can reach a human any time at [email protected].